Website Accessibility

KaseyaCenter.com is committed to compliance with the Americans with Disabilities Act. As part of our ongoing commitment, we are working to constantly improve our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions on how we might improve the accessibility of the website, please contact Guest Experiences by phone at 786.777.1237 (voice) or 786.777.1177 (TTY) or by email at guestservices@heat.com.

TTY Telephones

TTY Telephones for the hearing-impaired are located at Section 103.

For inbound calls, patrons can contact Guest Experiences through a dedicated TTY number at 786.777.1177.

Sign Language Interpreter

Sign Language Interpreters should be requested through the Guest Experiences Department by phone at 786.777.1237 (voice) or 786.777.1177 (TTY) or by email at guestservices@heat.com at least 2 weeks prior to an event. Kaseya Center will make its best efforts to provide a sign language interpreter for the event, subject to availability.

Transportation

For your convenience, door-to-door transportation is available for guests with disabilities from the following companies:

STS CERTIFICATION/ENROLLMENT OFFICE AND INFORMATION

  • MIAMI-DADE COUNTY:
    Voice: (305) 263-5406
    TTY: (305) 263-5459
  • Broward County:
    Voice: (954) 357-6794

TO ARRANGE FOR PUBLIC TRANSPORTATION, PLEASE CALL:

  • MIAMI-DADE COUNTY:
    Voice: (305) 770-3131
    TTY: (305) 654-6530
  • BROWARD COUNTY:
    Voice: (954) 357-6794 or (954) 357-0840
    TTY: (954) 357-8302
    Toll-Free Florida only: 1-800-599-5432

Entrances

The primary ADA accessible entrance is Gate 3, located on NE 8th St. This location is also available for dropping off disabled Guests. Parking for disabled guests is available on a first-come, first-serve basis in the P2 Parking Garage. Parking spaces are adjacent to Elevators 1&2, 3&4, and 7&8. Overheight parking for vans is also available on a first-come, first-serve basis in the P1 garage. Game/event parking fees will apply. Kaseya Center will attempt to reasonably accommodate any concern with regards to our Guests with disabilities.

For Guests With Sensory Processing Needs

Kaseya Center has partnered with KultureCity to improve our ability to assist and accommodate guests with sensory processing needs. Our objective is to provide an inclusive and seamless experience for all guests including those with sensory processing needs. We strive to raise awareness of the needs and challenges faced by individuals with sensory processing disorders by supplying our Team Members with continuous training and by offering the resources and accommodations below to our guests.

SENSORY BAGS

Sensory bags containing special KCVIP badges, fidget toys, noise-canceling headphones and other resources, are available for checkout (at no cost by leaving an ID) at the following locations:

MAIN ENTRANCES

  • Gate 3
  • Gate 4

GUEST EXPERIENCES LOCATIONS

  • Section 103 (Main)
  • Section 306
  • Section 322
  • 400 East and 400 West Balconies

WEIGHTED LAP PADS

Weighted lap pads are also available upon request (at no cost by leaving an ID) at Section 103.


QUIET ROOM

For each event our Kaseya Center hosts, there is a designated Quiet Room for individuals who need to regroup after becoming overstimulated. The room is located on our Mezzanine Level directly across from Elevators 1 & 2. Please reach out to any Guest Experiences Representative, or stop by a Guest Experiences Booth for directions to the Quiet Space.


QUESTIONS?

Please reach out to our Guest Experiences Team during any event/game at Kaseya Center with any questions on our sensory sensitivity accommodations. If you have inquires prior to coming to the Kaseya Center, please contact Guest Experiences at 786-777-1237 or

Assistive Listening Devices

Assistive Listening Devices are available at the Guest Experiences locations at Sections 103 and 322 free of charge. A valid driver’s license or picture ID will be required as a deposit while using the device.

Seating

Disabled and Accessible Seating is available in all ticket price categories, based on availability. Companion Seats may be available for purchase with each disabled seat purchased. Kaseya Center will attempt to reasonably accommodate any concern with regard to guests with disabilities. Please call Kaseya Center at (786) 777-1000.

Restrooms

All public restrooms at the Kaseya Center are accessible for our guests with disabilities. If you should need assistance, please contact an Kaseya Center team member.

Upcoming Events

Sunday | Apr 14, 2024

Toronto Raptors vs Miami HEAT

NBA Regular Season

Event Starts 1:00 PM
Sunday | Apr 21, 2024

Don Omar

Back to Reggaeton Tour

Event Starts 8:00 PM
Saturday | May 4, 2024

MiamiBash 2024 by Alex Sensation

Arcangel, Manuel Turizo, Natti Natasha, Mora, Ivy Queen, Darell, Maldy, Ryan Castro, Genta de Zona, Jacob Forever, Ilegales

Event Starts 8:00 PM
May 24 - 26, 2024

Bad Bunny

Most Wanted Tour

Saturday | June 1, 2024

Grupo Firme

La Ultima Peda

Event Starts 8:00 PM
Thursday | June 6, 2024

Gunna

The Bittersweet Tour

Event Starts 8:00 PM
June 8 - 9, 2024

Luis Miguel

Luis Miguel Tour 2024

Saturday | June 15, 2024

Justin Timberlake

The Forget Tomorrow World Tour

Event Starts 8:00 PM
Sunday | June 16, 2024

Roberto Carlos

Event Starts 8:30 PM
Friday | June 21, 2024

Blink 182

One More Time Tour

Event Starts 7:00 PM
Saturday | June 22, 2024

Uforia Mix Live

Wisin, Sebastián Yatra, Eladio Carrion, Danny Ocean, Blessd, Venesti

Event Starts 8:00 PM
Sunday | June 23, 2024

Peso Pluma

EXODO Tour

Event Starts 8:00 PM
June 25 - 26, 2024

Aventura

Cerrando Ciclos

June 28 - 29, 2024

Jennifer Lopez

This is Me…Now The Tour

Sunday | June 30, 2024

An Evening of Love

Mario, Trey Songz, Musiq Soulchild, Mya, Donell Jones, Twista, and Mario Winans

Event Starts 8:00 PM
Oct 11 - 14, 2024

Usher

Past Present Future

Saturday | Oct 19, 2024

Camilo

Nuestro Lugar Feliz Tour

Event Starts 8:00 PM
Sunday | Oct 20, 2024

Jay Wheeler

TRAPPii Tour

Event Starts 8:00 PM
Friday | Dec 6, 2024

Silvestre Dangond

‘Ta Malo USA Tour

Event Starts 8:00 PM
Dec 14 - 15, 2024

Chayanne

Bailemos Otra Vez Tour