Accessibility

Assistive Listening Devices are available at the Guest Experiences locations at Sections 103 and 322 free of charge. A valid driver’s license or picture ID will be required as a deposit while using the device.

The primary ADA accessible entrance is Gate 3, located on NE 8th St. This location is also available for dropping off disabled Guests. Parking for disabled guests is available on a first-come, first-serve basis in the P2 Parking Garage. Parking spaces are adjacent to Elevators 1&2, 3&4, and 7&8. Overheight parking for vans is also available on a first-come, first-serve basis in the P1 garage. Game/event parking fees will apply. Kaseya Center will attempt to reasonably accommodate any concern with regards to our Guests with disabilities.

Kaseya Center is proud to partner with KultureCity to enhance our ability to support guests with sensory processing needs. Our goal is to ensure an inclusive, welcoming, and seamless experience for all guests, including individuals with sensory sensitivities. Through ongoing training for our team members and the provision of thoughtful accommodations, we are committed to raising awareness and addressing the unique challenges faced by those with sensory processing disorders.

Sensory Bags

Guests may check out sensory bags at no cost (with a valid ID) at designated locations. Each bag includes KultureCity VIP badges, fidget tools, noise-canceling headphones, and additional sensory support items.

Available at the Following Locations:

Guest Experiences Booths:

• Section 103 (Main Concourse)
• Section 306
• Section 322
• 400 East Balcony
• 400 West Balcony

Weighted Lap Pads

Weighted lap pads are available upon request at Section 103. These may also be checked out at no cost with a valid ID.

Sensory Room

A designated Sensory Room is available during all events for individuals who may become overstimulated and need a calming space. This room is located on the Mezzanine Level, directly across from Elevators 1 & 2. For assistance locating the Sensory Room, please speak with a Guest Experiences Representative or visit a nearby Guest Experience Booth.

Have Questions?

For inquiries during an event, please contact a Guest Experience Team Member at the venue.
For questions in advance of your visit, contact Guest Experience at 786-777-1237.

All public restrooms at the Kaseya Center are accessible for our guests with disabilities. If you should need assistance, please contact an Kaseya Center team member.

Disabled and Accessible Seating is available in all ticket price categories, based on availability. Companion Seats may be available for purchase with each disabled seat purchased. Kaseya Center will attempt to reasonably accommodate any concern with regard to guests with disabilities. Please call Kaseya Center at (786) 777-1000.

Sign Language Interpreters should be requested through the Guest Experiences Department by phone at 786.777.1237 (voice) or 786.777.1177 (TTY) or by email at guestservices@heat.com at least 2 weeks prior to an event. Kaseya Center will make its best efforts to provide a sign language interpreter for the event, subject to availability.

For your convenience, door-to-door transportation is available for guests with disabilities from the following companies:

STS CERTIFICATION/ENROLLMENT OFFICE AND INFORMATION

TO ARRANGE FOR PUBLIC TRANSPORTATION, PLEASE CALL:

TTY Telephones for the hearing-impaired are located at Section 103.

For inbound calls, patrons can contact Guest Experiences through a dedicated TTY number at 786.777.1177.

KaseyaCenter.com is committed to compliance with the Americans with Disabilities Act. As part of our ongoing commitment, we are working to constantly improve our website to make it as accessible as possible. If you have any questions about the accessibility of the website, or if you have suggestions on how we might improve the accessibility of the website, please contact Guest Experiences by phone at 786.777.1237 (voice) or 786.777.1177 (TTY) or by email at guestservices@heat.com.